Changes to the JXtended Support System

In order to meet support growth demands, and increase customer privacy, JXtended will be making changes to the systems by which it supports it's commercial and free extensions.

Over the coming days and weeks, we will be progressively closing the forum.  While initially serving us well in the early stages, the Fireboard based system has been proving more and more unreliable to meet the needs of our customers.  As such, we are making two strategic changes.

The first change is that the documentation, having been moved into public access, will be updated more regularly to reflect the support questions we are receiving.  This, over time, will build an extensive knowledge base of information, fully searchable by our own Finder search eninge.

The second change is that we are moving to an email based ticket support system (internally supported by Kayako).  This will allow us to track customer support in ways the current forum cannot, and also improve the way we deal with customers and greatly improve our privacy obligations therein.  We will be providing several customised contact forms for customers to lodge support tickets for our commercial products, and registered users to lodge tickets for our free products.

We apologize in advance for disruptions to regular support while we change over to the new system.